vision
Bringing Back Service
1. Through the Lens of the Customer
We have an opportunity to make the individuals and our business community feel like valued customers in the Mesa County Clerk and Recorder's Office.
I actively listen to you, the voters, to HEAR your experiences, ideas, and feedback on how we can bring service to the forefront of our Mesa County Clerk and Recorder's Office. As a result I have
Implemented numerous efficiency processes to shorten wait times and work flow in Motor V including:
Triage desk to evaluate the customers needs and make sure they are prepared to save time and increase efficiency,
Installation of convenient, fast Renewal Kiosks in multiple locations
With Mesa County being the 3rd LARGEST county (out of 64 counties) in Colorado, Clerk Peters recognized the need for more offices and negotiated to pay less than half of the rent than her opponent previously. There by:
Opened up the Fruita Motor V office just 2 months after officially taking office
Opened the Clifton Motor V Office a few months later
Restructured the 5 division office.
Top positions in the clerks office were vacant or siloed. Clerk Peters trained staff to have back up to every position and able to help in other divisions as needed, creating a stronger and more efficient work flow and work force saving the taxpayer time and resources.
Took on a One Stop Shop in Manufactured Home to enable the citizen to avoid trips to other government agencies to complete their process.
Was able to utilize savings and profits to effectuate Equal Pay for Equal work for her staff unable to be accomplished before she took office. “It is so rewarding to see many of my staff be able to afford and the pride of first time home ownership and better lives for them and their families.”
Instituted a “ customer first” culture which has resulted in happier customers and employees and less employee turnover.
Applied for and received grant funding to Index and record digital images from very old and delicate micro film and micro fiche thus preserving the history and making the ease of recovery for every file in Mesa County recording office.
Recruited and hired qualified election staff with over 30+ years of experience in the Colorado election law and CERA certified in US elections.
More Voter Service Polling Centers for convenience of secure in person voting
Drive by Ballot box for convenience and safety during and after COVID
Procured with grant funding Ballot on Demand machines to prevent the cost of over ordering of ballots and the security of ballot printing.
Discovered breaches in security and fixed them.
Discovered and corrected many years of inaccurate data sets.
Eliminated Top down leadership culture and mentored and promoted from bottom up incentive based and positive, compassionate, forward thinking team members who take pride in their job and service to the citizens of Mesa County.
Continuing education for employees to excel in all areas of the Clerk and Recorder’s office.
“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. ”
— Mahatma Gandhi
2. Efficiency & Effectiveness Expert
She built a long time business, ran her home and served her community by being an effective leader for others and being efficient with resources, time, energy and money.
The tax payers of Mesa County elected Clerk Peters to manage their resources with efficiency and effectiveness. She has done that for Mesa County.
“Efficiency is doing better what is already being done. Effectiveness is deciding what to do better.”
3. Transparency & Accountability
The Clerk and Recorder's Office is the link to assist communication and or cooperation between Mesa County Citizens and our Government.
The Clerk and Recorders Office upholds the law while serving the Citizens of Mesa County in the areas of but not limited to;
Voting, Plates, DMV,
Recording & Retrieving Documents, Liens, Deeds,
Deeds of Trust, Marriage License
The Clerk and Recorders Office has an enormous responsibility to our Mesa County Citizens. Part of that responsibility is leading with transparency and accountability. It is my goal to ensure that the people of our community see transparency and accountability at work for them.